1. Who We Are
NETCH CIC (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
Contact details:
📧 info@netch.co.uk
2. What Data We Collect
We may collect and process the following personal data:
Information you provide:
- Name
- Email address
- Organisation / company name (if provided)
- Account login details
- Any information submitted via forms or contact pages
Transaction data:
- Details of purchases (e.g. products downloaded)
- Order history
Technical data:
- IP address
- Browser type and device information
- Website usage data (via cookies/analytics)
3. How We Use Your Data
We use your data to:
- Process and deliver your orders
- Provide access to digital downloads
- Create and manage your account
- Communicate with you about your purchases
- Respond to enquiries or support requests
- Improve our website and services
- Send relevant updates, resources, or marketing (you can unsubscribe at any time)
4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contract – to process your order and provide your purchase
- Legitimate interests – to improve services and communicate with users
- Consent – for marketing communications (where applicable)
- Legal obligation – where required for compliance
5. Digital Products & Access
When you purchase or download a resource:
- Your data is used to provide access to that content
- Download access may be linked to your account
- We may retain records of downloads for security and licensing purposes
6. Sharing Your Data
We do not sell your personal data.
We may share your data with trusted third parties only where necessary, including:
- Payment providers (e.g. Stripe, PayPal)
- Website hosting and service providers
- Email and communication platforms
- Analytics providers
These providers process data on our behalf and are required to protect it.
7. Data Retention
We retain your data only for as long as necessary to:
- Provide services and support
- Maintain records for legal and accounting purposes
- Manage accounts and licensing
You may request deletion of your data at any time (see Section 10).
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time (for marketing)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
9. Data Security
We take appropriate technical and organisational measures to protect your data, including:
- Secure website hosting
- Encrypted connections (HTTPS)
- Restricted access to personal data
However, no system is completely secure, and we cannot guarantee absolute security.
10. Your Choices
You can:
- Unsubscribe from marketing emails at any time
- Contact us to update or delete your data
- Request access to the information we hold about you
To do so, contact:
📧 info@netch.co.uk
11. Cookies
We use cookies to:
- Ensure the website functions properly
- Improve user experience
- Analyse website traffic
You can manage or disable cookies through your browser settings.
12. Third-Party Links
Our website may contain links to other websites.
We are not responsible for the privacy practices of external sites.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page.
14. Contact Us
If you have any questions about this policy or your data: