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Terms & Conditions

  1. About Us

These Terms & Conditions govern your use of this website and the purchase of any products from NETCH CIC (“we”, “us”, “our”).

NETCH CIC provides digital resources, training materials, and downloadable content designed to support children, young people, families, and professionals.

By using our website or purchasing our products, you agree to these Terms & Conditions.

  1. Use of This Website

You agree to use this website:

For lawful purposes only
In a way that does not infringe the rights of others
Without attempting to gain unauthorised access to systems or data

We reserve the right to restrict or terminate access if misuse is identified.

  1. Products & Services

All products sold on this website are:

Digital downloads (e.g. PDFs, toolkits, guides)
Delivered electronically
Intended for personal or organisational use (as specified)

No physical products will be shipped.

  1. Orders & Access

When you place an order:

You will receive access to your product via download
Access may also be sent via email
You are responsible for ensuring your email address is correct

If you experience any issues accessing your product, please contact us and we will support you.

  1. Pricing

All prices are listed in GBP (£).

We reserve the right to:

Change pricing at any time
Offer discounts or promotions

Any changes will not affect completed purchases.

  1. Payment

Payments are processed securely via third-party providers (e.g. Stripe, PayPal).

We do not store your payment details.

By making a purchase, you confirm:

You are authorised to use the payment method
The information provided is accurate

  1. Digital Products & Refunds

Due to the nature of digital products:

All sales are final
No refunds will be provided once a product has been downloaded or accessed

This is in line with UK consumer law regarding digital content.

However, if:

A product is faulty
You cannot access your purchase

Please contact us on info@netch.co.uk and we will resolve the issue.

  1. Intellectual Property

All content provided by NETCH CIC is protected by copyright.

You may:

Use resources for personal or organisational use
Print and share within your organisation (if applicable)

You may NOT:

Resell, redistribute, or share files externally
Upload or distribute content online
Modify and claim as your own

Unauthorised use may result in legal action.

  1. Licence & Usage

Unless otherwise stated:

  • Each purchase grants a single-use licence for use within one setting, service, or location only (e.g. one children’s home, school, or provision).
  • The resource may be used by staff within that specific setting but must not be shared outside of it.

This means:

  • If an organisation operates multiple homes, schools, or services, a separate licence must be purchased for each individual setting, unless an organisational licence is explicitly provided.
  • Resources must not be shared across different locations, teams, or organisations.

You may NOT:

  • Share, distribute, or forward the resource to other organisations or services
  • Upload the resource to shared drives accessible by multiple settings
  • Resell, sublicense, or commercially distribute the content

Organisational licences, where offered, will clearly state permitted usage across multiple settings. Unauthorised sharing or distribution of resources is a breach of these terms and may result in further action being taken.

  1. Limitation of Liability

We aim to ensure all content is accurate and helpful.

However, NETCH CIC is not liable for:

Decisions made based on our resources
Outcomes resulting from use of materials
Any indirect or consequential loss

Our resources are designed to support, not replace, professional judgement.

  1. Website Availability

We aim to keep the website running smoothly at all times.

However, we do not guarantee:

Continuous availability
Error-free operation

We may suspend access for maintenance or updates.

  1. Privacy & Data Protection

We handle personal data in accordance with UK GDPR and the Data Protection Act 2018.

Your information may be used to:

Process orders
Provide access to resources
Improve your experience
Send relevant updates (you can unsubscribe at any time)

Please refer to our Privacy Policy for full details.

  1. Changes to These Terms

We may update these Terms & Conditions at any time.

The latest version will always be available on this page.

  1. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the UK courts.

  1. Contact Us

If you have any questions, please contact:

📧 info@netch.co.uk